The problems that students face in the Massive Open Online Courses’ students in communicating with the teacher. and ways to support it by social media.

Abstract

This research aims to discover the problems that students of the Massive Open Online Courses known as MOOC face in the process of communication between the students themselves as well as their teachers. The researchers also seek to know the extent to which social networks contribute to supporting communication between the teacher and learners through the use of this type of platforms. The researchers also approached the descriptive and developmental approach in this research because they found its suitability for the purposes of this research and its nature, through the application of a questionnaire prepared by the researchers for this purpose, and it was distributed to the intended study sample with a stability coefficient of 0.646. The sample consisted of ten experts and specialists in the field of distance learning and instructional design. The study concluded that more than 21% of the study sample use Facebook in the process of communicating with others, and that 01% of the sample do not feel comfortable dealing with teachers when they use MOOCs. She recommended the importance of employing social media as supportive tools for MOOCs, as well as stressing the teachers' interest in learners' comfort and psyche, because the teacher's interest in the learner leads to an increase in his desire to receive knowledge.

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