Salah, Omar, and Qadri Alzaghal. “Factors Influencing Customer Relationship Management System Adoption in Palestinian Small and Medium Enterprises: Experts Verification Using Interquartile Range”. Palestine Technical University Research Journal 9, no. 4 (December 30, 2021): 80–99. Accessed May 18, 2024. https://rj.ptuk.edu.ps/index.php/pturj/article/view/193.